JackpotCity has been operating since 1998 and has become popular in several countries.

80/100 Reviewed by Raguia

Fairer limits, lower wagering requirements and clearer terms would help the casino get a higher score at JackpotCity.

70/100 Reviewed by Raguia

Overall, the JackpotCity experience is great. The casino loses some points for not grouping payment information all in one place.

70/100 Reviewed by Raguia

While 24/7 live chat is fantastic, it would be better if non-registered players could get help too at JackpotCity.

70/100 Reviewed by Raguia


Overall, JackpotCity impresses on almost all fronts. With a few tweaks to the promotions and withdrawal limit, it could easily be one of our favourite sites.
Available in Arabic and accepts AED
Attractive welcome package
Licensed and secure casino
Excellent game library
High minimum withdrawal limit

most popular slots at JackpotCity


VIP program

casino features

24/7 Casinos

Game offerings

Game types

Blackjack Blackjack
Baccarat Baccarat
Roulette Roulette
Live Casino Live Casino
Craps Craps
Slots Slots
Poker Poker
Game Shows Game Shows



Payment options


Minimum deposit


Minimum withdrawal

Customer Service


Email support
Email address

Live chat

Live chat support

JackpotCity Review

JackpotCity was launched in 1998. Its jackpot games make it a memorable and popular choice for UAE players. It’s essential to read casino reviews before playing in an online casino to ensure safety and security.

JackpotCity Casino Review - Emirates Casino Review - UAE Casino Review

What You’ll Discover in this JackpotCity Review

We’ll check every street and avenue in our JackpotCity review to explore whether the casino meets our high standards. The process includes analyzing the following aspects.

  1. Licenses
  2. Bonuses and promotions
  3. Registering for an account
  4. Deposits
  5. Cryptocurrency
  6. Games
  7. Withdrawals
  8. Customer support
  9. User experience

JackpotCity Licensing, Safety, and Trustworthiness

No matter how stylish or impressive a casino is, it needs to protect UAE players and provide a secure place to deposit and bet. We’ll examine the safety aspects to see if this casino meets the mark.

JackpotCity – Licences 

The casino has a license from the Malta Gaming Authority, a recognized and respected regulatory body.

What Makes JackpotCity Safe

Alongside its license, the casino has several other safety features.

  1. Encrypted communications for safe payment transfers
  2. A firewall to keep personal data secure
  3. Works with eCOGRA for independent testing for fair play

The casino makes finding important details and legal information easy by listing all the necessary policies in its website footer. Game info can be found via every game’s own menu.

In Safe Hands

As far as cities go, this jackpot one is a safe neighborhood where you can play without any security concerns.

Welcome Offers and Promos – Claim Your Bonus from JackpotCity

We’ve got good news for UAE players in our JackpotCity review. You can claim a welcome bonus with your first deposit. Plus, there’s more where that came from, as you can see when you check out offers listed on the casino bonus page.

New Player Bonus: Welcome Package up to $1,600

The welcome package means you get bonuses of up to $1,600 in total over your first four deposits. Each time a 100% match up to $400 is up for grabs. You don’t need a bonus code, but you do need to claim the reward within seven days of registering. 

For each deposit, you’ll need to add at least $10 to your account to trigger the bonus funds. Each of the four deposits involves a 100% match, and you’ll need to meet the 50x wagering requirement.

JackpotCity Free Spins Offer

The casino tailors its promotions to the player. One of the main offers is a free spin on the bonus wheel, which gets you all sorts of prizes.

JackpotCity No Deposit Bonus

The casino wasn’t offering a no-deposit bonus to UAE players during our JackpotCity review.

JackpotCity Cashback Bonus

The promotions page doesn’t list a cashback bonus, but it is mentioned in the terms as something the casino offers players at its discretion. 

JackpotCity Promotions and Tournaments

The main regular promotion is the daily deal. It’s a deposit match tailored to your playing style. You can also find tournaments where you can compete against other players to win prizes.

JackpotCity VIP Program

The casino’s loyalty program will make you feel like a VIP as you climb the levels. You earn 2,500 points from the moment you register, and the more points you have, the higher your level. 

You can go from bronze, silver, and gold to platinum, diamond, and privé level. Along the way, you’ll gain access to exclusive bonuses and can exchange your points for casino bonus credits.

More Information Needed

The welcome package sounds fantastic, the loyalty program looks good, and the idea of a daily deal is appealing. However, it would be better to have more details about the offers UAE players can expect.

How To Register at JackpotCity

Registering for an account doesn’t take long. We used our JackpotCity review to find out about the process:

  1. Hit the subscribe button to launch the registration form
  2. Create a username and password
  3. Add your email, phone number, and personal information
  4. Decide whether to opt in for bonuses and check the terms and policies
  5. Check your details and complete the registration
JackpotCity Casino Registration - Emirates Casino Review - UAE Casino Review
JackpotCity Casino Registration – Emirates Casino Review

Documents and Information Required

As part of the verification process, you’ll need to supply one or more of the following documents.

  • Copy of your passport
  • Copy of your driver’s license
  • Proof of income
  • Proof of address, such as a bill or bank statement from the last six months
  • Proof of ownership of your payment method used for transactions

One Quick Form

We’re impressed that the casino has a form on one page you can fill out in a few minutes. Your account should be created and ready in no time, allowing you to get straight to the games. 

JackpotCity Payment Methods

JackpotCity Casino Deposits - Emirates Casino Review - UAE Casino Review
JackpotCity Casino Deposits

The casino accepts players from the UAE and many other countries. Checking the options in the cashier is the best way to see specific payment methods and limits based on your location. However, once we’d registered we were pleased to see several trusted options available.

Payment MethodMin DepositMax Withdrawal in 24 hoursAverage Deposit TimeAverage Withdrawal Time
Visa$5$10,000Instant24 hours for approval plus processing
Mastercard$5No withdrawal availableInstant
MuchBetterN/A$10,000Instant24 hours for approval plus processing
Neosurf$5$10,000Instant24 hours for approval plus processing
Neteller$10$10,000Instant24 hours for approval plus processing
Payz$5$10,000Instant24 hours for approval plus processing
PaysafecardN/ANo withdrawal availableN/A

Some Vital Points Missing

We get a positive impression from the payment processes at the casino, but we need the information to be better organized. It’s preferable to have the limits and processing times all in one place to let players know where they stand.

Cryptocurrency Available at JackpotCity

At the time of our JackpotCity review, cryptocurrencies weren’t listed as accepted payment methods.

Games Available at JackpotCity

JackpotCity Casino Games - Emirates Casino Review - UAE Casino Review
Jackpot City Casino Games

Our first thoughts when we began our JackpotCity review were that the library is varied and has a decent selection of feature-rich games. It mentions that it has over 500 titles, and we’re pleased to see that they encompass different game categories, which we’ll explore more below.

Exclusive Games

The casino has exclusive titles that look pretty exciting, such as Asgardian Fire. We also spotted some hot branded content, including deadmau5, Terminator 2, and Jurassic Park Gold. If you like slots that take their inspiration from TV shows, then Game of Thrones Power Stacks is one to watch.

Recommended Slots at JackpotCity

JackpotCity Casino Slots - Emirates Casino Review - UAE Casino Review
JackpotCity Slots

The slots library is packed full of new games, as well as firm favourites that have stood the test of time. The latest Tomb Raider slot Lara Croft Tomb of the Sun, is worth checking out. We recommend classics like Break da Bank Again, Gates of Olympus, and Book of Oz. If you’re a fan of games that feature a strong character, we recommend Agent Jane Blonde Returns.   

Of course, there are jackpots up for grabs. There are plenty of Mega Moolah variants, such as Immortal Romance and  Atlantean Treasures, and the original progressive jackpot slot.

Live Dealer Titles at JackpotCity

The live casino is also well-stocked with treasures from OnAir Entertainment, Evolution, and Pragmatic Play. We’re impressed with the number of blackjack tables, including Speed Blackjack and Sports Blackjack. 

There’s also a rich selection of roulette, baccarat, and poker tables. Look out for live French Roulette Gold, Casino Hold’Em, and Fortune 6 Baccarat.  

Game Shows at JackpotCity

The casino has plenty of intriguing game show titles for UAE players to try. Options such as 9 Pots of Gold Live Slot, Extra Chilli Epic Spins, and Sweet Bonanza Candyland caught our eye. If you like immersive games, you’re sure to find something vibrant and fun. 

There are plenty of wheel-based options, including Crazy Time, Mega Wheel, and Monopoly Live.

Game Providers

The majority of the games at this casino come from Microgaming and the studios that it has partnered with in the past. We’ve listed some of the top names below.

A Game Library Worth Exploring

The casino lives up to its name with a thrilling array of jackpot slots. It also delivers entertainment when it comes to live dealer titles and game shows. 

Withdraw Your Winnings from JackpotCIty

The withdrawal process is relatively straightforward. You can choose the bank option from the menu when signed in to access the cashier and make your request.  

How To Withdraw from JackpotCity

We’ve created a step-by-step guide to withdrawing so that you won’t lose time or encounter any hassle when trying to get your winnings.

  1. Sign in so that you can access your account
  2. Choose the bank option from the menu and then select withdraw
  3. Choose from the available payment options
  4. Enter the amount to withdraw and your payment details
  5. Review and confirm

Essential Information for Withdrawals

There are three essential points to remember to ensure a smooth withdrawal process. One is that you’ll need to meet the wagering requirement on the welcome package before you can withdraw those funds. The second is that you’ll need to verify your account to proceed. Finally, keep in mind that a minimum limit of $10 applies.

You Might Encounter Some Hurdles

While the withdrawal process is fairly smooth, there are a few issues that could come up. The one that stands out to us is the minimum withdrawal limit is significantly higher than the deposit limit.

JackpotCity’s Customer Support

The casino has 24/7 live chat for registered players. Otherwise, you can send an email to the team. Overall, the team is polite, respectful, and helpful.

Contact:Average Answer Time
email[email protected]Not stated
live chat24/7 from the site for registered users5 minutes
Twitter N/AN/A
Facebook N/AN/A

The casino operates in several languages, including English, Arabic, Spanish, German, Italian and Greek. The FAQ section is useful for obtaining information about payments, bonuses and more. 

Functional Customer Support

The service from the team is reasonable, although players that haven’t registered will need to wait for a response to their email. 

Mobile Experience

JackpotCity doesn’t advertise a casino app for UAE players. However, you can access your account, bonuses, and games by visiting the site from your mobile browser, making it an optimised mobile casino. This version works well, and the touchscreen controls, fast-loading games, and intuitive navigation make it a pleasant experience.

Excellent Mobile Play

Although there isn’t an app for UAE players, we don’t think you’ll feel you’re missing out, as the mobile site is fantastic.

Responsible Gambling

The responsible gambling page at the casino sets out organizations you can contact for support, protection measures you can use, such as deposit limits, and an explanation of how self-exclusion works. There’s also a self-test to check for issues and a gaming history statement to see your activity.

Comprehensive Player Protection

We’re happy that the casino includes more than just a few paragraphs about problem gambling. It has useful tools that you can use to play responsibly.

Awards and Recognitions

The casino doesn’t list any awards.

Fun and Safe Casino

At the end of our JackpotCity review, we think this casino deserves a rating of 7,6/10. It does a lot to accommodate UAE players with AED accepted, Arabic language options, and a site that’s easy to use. 

In addition, the game library has top-quality titles and effective security and responsible gambling measures in place. We’d like a lower minimum withdrawal limit and a wider variety of bonuses, though.

Other Casinos To Try If You Like JackpotCity

Frequently asked questions

The bonus you receive after your first deposit is a 100% match up to $1,600.
Yes, the casino accepts AED.
UAE players can expect their withdrawal requests to be approved in 24 hours. After that, the time depends on the method.
Some top games include the exclusive title Asgardian Fire and the progressive jackpot game Mega Moolah.
Yes, visit the tournaments page to see leaderboards in progress or starting soon.
As soon as you join, you become a member of the loyalty program.
Casino Expert
Raguia is the Content Writer for the UAE market. She has been a writer since the early 2000s, specializing first in journalism, then social media and now content writing. She likes to follow casino trends and stay up to date with the ins and outs of the gaming industry. She plans her next trip if she isn't trying, testing and reviewing casinos. She speaks five languages, has visited 37 countries, and will keep travelling while playing online.
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